FAQs
Do you have a storefront where I can see your wedding and event stationery range in person?
How can I order a sample of your stationery?
Do you have a minimum order quantity?
How will my stationery be delivered?
Do you deliver internationally?
Can I have my guests names printed on the invitations?
What forms of payment do you accept?
What if I need to change or cancel my order?
How soon before my event should I place my order?
Can I change the wording of an invitation design?
Can I change the colour of a stationery design to suit my theme?
Can you create a personalized design?
Why should I order Save the Date cards?
How do I personalise a design with our photograph?
Where do I enter my event/announcement details to personalise my stationery?
Do you have a storefront where I can see your wedding and event stationery range in person?
In order to bring you the best quality product and exceptional service at the most competitive price, we do not have a storefront. This means you can view our beautiful designs in your own time, 24 hours a day, 7 days a week. If you wish to experience the quality and feel of our stationery first hand, you may order a sample.
How can I order a sample of your stationery?
For most of our invitations, we stock generic samples for each design. Simply browse to the page of the product you are interested in, select ‘Order One Sample’ from the drop down box and follow the directions in the shopping cart. Samples cost $5.00 each (ex. GST), including postage. We will fully credit sample purchases towards your next order at The Stationery Boutique. Please note: We do not always have samples of every design available. If you cannot see a sample option for the design you like please Contact us to discuss your options.
Do you have a minimum order quantity?
Due to the exclusive availability and handmade nature of our stationery collections, there is a minimum order quantity specified for each product, which is 30 items. Should you need to purchase an invitation design or product for less than the minimum order quantity, please contact us and we will respond as to availability of the design and costing for the quantity required. The exception to this policy is when ordering samples of our products for the purpose of checking quality and suitability.
Please remember, Save the Dates, Invitations, Response Cards and Thank You cards quantities should be based on per couple or family numbers, not entire guest numbers. We understand that in most cases, the quantities for your other stationery items (programs, thank you cards, etc.) depend on the response from your wedding invitations. You can place your wedding stationery order separately and we will have all your design and colour preferences stored, to make ordering your other stationery items simple.
The Stationery Boutique recommends that you purchase at least five extra invitations for your event – in case of any last minute guests.
How is my stationery printed?
We use only the finest papers and printers to ensure that each printed piece meets our own strict standards of quality. All of our products are printed on a commercial printing press using the latest in colour Digital Print Technology. We do not print on a home printer so you can be assured of a great print result.
Please be aware that on-screen colours may appear different to the printed version. This is the nature of CMYK printing (as opposed to RGB, which is what you see on your screen). If you print a proof on your own printer, keep in mind that depending upon the manufacturer of printing equipments, colours may vary slightly due to different ink used. We cannot be held responsible for colour variations. There can be a colour variation from run to run also, this may result in slight alterations in the colouring for samples or repeat orders.
We print on a variety of high quality stocks, including 250gsm Gloss Art and 315gsm Linen.
How will my stationery be delivered?
The Stationery Boutique offers free shipping Australia wide! Your order will be sent via Australia Post using a registered satchel. We will contact your once your order is ready to ship with tracking details. You can be assured that your order will be carefully packaged to ensure that it arrives to you safely. International Shipping has a flat rate of $20.00.
Do you deliver internationally?
Absolutely! Wherever you live in the world, we would love to create your wedding and event stationery. Every shipment is packed carefully so that it arrives to its destination safely. For international orders, we have shipping flat rate of $20.00 AUD.
Can I have my guests names printed on the invitations?
Yes, we can print your guests’ names onto their invitation at no extra cost. If you would like this service, please indicate so at checkout.
Will I get a proof?
Yes. We will send you a proof for all your stationery items via email in the form of a pdf document for you to view. A maximum of 3 rounds of complimentary changes to the proofs are included, to make sure your design is absolutely to your liking before we go to press. Changes thereafter will incur a fee. It is only once you have approved the final proof that we will proceed with your order.
What are your payment terms?
Due to the made-to-order nature of your stationery, payment is to be made in full upon placing your order.
What forms of payment do you accept?
We accept credit card payments via PayPal and direct bank deposit. Please note that you do not need to have a PayPal account to pay via credit/debit card, just follow the directions at checkout.
We take security extremely seriously at The Stationery Boutique. Our secure payment system is provided by PayPal. For more information you can go to www.paypal.com. The Stationery Boutique does not have access to your credit card details.
What is your return policy?
Because of the personalized nature of our products, we are unable to accept returns. Because of this, we take great care to ensure the accuracy of each order before printing. We suggest that you order a sample first, to accurately check the style and quality of our products. We do not accept responsibility for any spelling or grammatical errors made once the proof has been approved by the client.
What if I need to change or cancel my order?
Most orders are processed quickly, so changes and cancellations are not always possible.
If there is a cancellation before your proof has been approved, we will refund the total of your order, less a 20% administration fee.
If you decide to cancel your order after your proof has been approved, we will not be able to refund any portion of your payment. While we are unable to refund your original order, we are happy to assist you with a reorder.
Of course, if an error is made by us or our supplier, we will order a reprint at no additional cost to you.
How soon before my event should I place my order?
Invitations are generally sent out six to eight weeks before the event. We recommend ordering your invitations from us as soon as all your information (time, date, location, etc.) is firm and complete. If you choose an invitation from our collection, you can expect a pdf proof within 3 to 5 business days of your order. Once we have received your proof approval, you can expect your stationery to arrive within 3 to 4 weeks. Due to the personalized nature of custom designs, please contact us for a turnaround estimate.
Can I change the wording of an invitation design?
Of course! We have a number of suggested wording templates that can be emailed to you on request, but you are welcome to provide us with the wording of your choice, providing it fits onto your stationery. It’s rare that we’ll have difficulty fitting your text on a particular piece, but this does happen on occasion with programs, menus, and direction cards. If we’re having difficulty fitting your text, we’ll certainly work through options with you. We’re happy to add meal choices to response cards, reception information to the invitation, and so on.
Can I change the colour of a stationery design to suit my theme?
Absolutely! As we have full control over the printing process, we are able to adjust the colours to suit. All our designs can be customised as per your request with your theme, monogram, border and/or colours. We do not charge design fees for these changes. Paper styles and colours are interchangeable and are limited only by what is available in the market. Some paper substitutions may incur extra costs.
Can you create a personalized design?
Yes. You are welcome to personalize a design from our collection or we will create a custom design that captures the feel and style of your event. If you have your own idea, please let us know about it and we’ll provide you with a quote. You can view more details on our Custom Design page.
Why should I order Save the Date cards?
Save the Date cards are especially useful if you’re planning a destination wedding; if you’re inviting many out of town guests who will need to travel; or if your guests are simply very busy people whose weekends get booked up months in advance. Save the Date cards ensure enough time is allowed for guests to make their arrangements. It is advisable to send out Save the Date cards to your guests between 6 to 12 months in advance. Your wedding invitations will then follow closer to the time. Save the Date cards can provide a hint for guests of the wedding invitation style to come and are often less formal, meaning you can be as adventurous and playful as you want on the colour and design – whatever reflects you and your excitement for your wedding!
How do I personalise a design with our photograph?
If ordering a design that features a photograph (eg. Save the Date Card or Birth Announcement), our clients provide us with a high resolution copy of the photo they wish to use on their stationery. This is done via an upload feature during the checkout process. Many couples use a photo from their professional engagement/newborn photo shoot. If a photograph has been taken by a professional, the photographer owns that Copyright unless you have a written agreement that states otherwise. By submitting a photograph to us for your stationery, you accept that you have written permission to reproduce and distribute the photograph and indemnify The Stationery Boutique from any liability associated with the photograph that you have uploaded.
For more information regarding photograph resolution requirements, please Contact us.
Where do I enter my event/announcement details to personalise my stationery?
This is done at the end of the checkout process. Once you have entered your personal details on the first page of the checkout and selected your payment method, you will be redirected to a page to make payment.
If you have opted to pay by DIRECT DEPOSIT, you will be redirected to a page with our Bank Details, and below that will be a link to a form to enter your event/announcement details. You will also be emailed a copy of the link.
If you have opted to pay by PAYPAL, you will be redirected to PayPal to make the payment. At the end of the PayPal payment process, you will be redirected to a page with a link to a form to enter your event/announcement details.
